Delivery

​

We take delivery of our products seriously, most of our deliveries are performed by our own team in our own vehicles.  Our vans are easy to spot.

​

We will let you know when we are coming and who will be delivering, unloading, installing your product.

​

Any problem at all, just get in touch.

​

​

Sometimes for smaller items or items some distance from our showroom, we will use Royal Mail.

​

We try to keep delivery charges to a minimum and will always be clear and transparent before you make a purchase.

​

​

​​Returns / Exchanges / Refunds

​

​

​We hope that you are happy with our products, but we understand that some times, some products are not quite right for you.

​

Our team at Fen Mobility Centre want you to feel confident that returning a product is fair, reasonable and hassle free.​​

​

We always try to ensure our customers are provided with the best quality products. If, however, one of the products is faulty or damaged, we will allow you to return it for either an exchange or a refund, provided:

 

• It is not damaged through user misuse or user damage.

 

• It is within the 14-day returns period from the date of purchase or the date of delivery/installation.

​​​

Unfortunately, after this period we are unable to offer a refund or exchange.

​​​

To be eligible for a return or exchange the product must be unused, complete, and in the same condition in which you received it from us and in the product’s original, undamaged packaging.

 

If a product is not returned to us in its original undamaged packaging and in the condition you received it from us, we may not be able to offer an exchange or full refund.

 

Our returns and refund policy does not affect any statutory right you may have.

 

If the product was posted to you, we advise that you keep the packaging in which it was sent for ease of return.

 

To help us deal with any issues arising from damage to the item due to delivery we ask that you contact us on the day the item is delivered.

 

If you can visibly tell that the goods are damaged on delivery, then when signing, make a note with the courier of the damage identified.

 

​

We do not offer refunds on the following products:

 

• Opened/used incontinence products.

• Opened/used bathing or toileting aids (e.g. bed pans, commodes, urinals).

• Mattresses, pillows & bedding.

• Personal hygiene products.

• Any form of customisable, made-to-order, bespoke or prescription products.

• We are not able to issue refunds for the provision of services that have already taken place.

​​