Delivery

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We take delivery of our products seriously, most of our deliveries are performed by our own team in our own vehicles.  Our vans are easy to spot.

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We will let you know when we are coming and who will be delivering, unloading, installing your product.

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Any problem at all, just get in touch.

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Sometimes for smaller items or items some distance from our showroom, we will use Royal Mail.

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We try to keep delivery charges to a minimum and will always be clear and transparent before you make a purchase.

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​​Returns & Refunds

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If your item arrives damaged or faulty or becomes faulty within the first 30 days, please inform us within 48 hours.

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The Fen Mobility Centre team will arrange for the return of the faulty item and a repair or replacement. If a repair or replacement is not possible, we will offer you a full refund.

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Provided that :

 

• It is not damaged through user misuse or user damage.

 

• It is within the 30-day returns period from the date of purchase or the date of delivery/installation.

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Unfortunately, after this period we are unable to offer a refund.

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To be eligible for a return or exchange the product must be unused, complete, and in the same condition in which you received it from us and in the product’s original, undamaged packaging.

 

If a product is not returned to us in its original undamaged packaging and in the condition you received it from us, we may not be able to offer an exchange or full refund.

 

Our returns and refund policy does not affect any statutory right you may have.

 

If the product was posted to you, we advise that you keep the packaging in which it was sent for ease of return.

 

To help us deal with any issues arising from damage to the item due to delivery we ask that you contact us on the day the item is delivered.

 

If you can visibly tell that the goods are damaged on delivery, then when signing, make a note with the courier of the damage identified.

 

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We do not offer refunds on the following products:

 

• Opened/used incontinence products.

• Opened/used bathing or toileting aids (e.g. bed pans, commodes, urinals).

• Mattresses, pillows & bedding.

• Personal hygiene products.

• Any form of customisable, made-to-order, bespoke or prescription products, non-stock products.

• We are not able to issue refunds for the provision of services that have already taken place.

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