Insurance & Warranties

Insurance & Warranties

Even the most careful of drivers can fall victim to circumstances out of their control. We understand the importance of your vehicle or daily aid so these insurance policies and warranties are designed to provide the most comprehensive policy available, giving you total peace of mind and keeping you mobile. Fen Mobility recommend a policy with Mark Bates Ltd who we have worked with for a number of years. 

Why Mark Bates Ltd?

We recommend using Mark Bates because of their long established history providing specialist insurance and warranty speaks for itself. They pride themselves on their excellent customer care team who are on hand to help and support you.

Manage your policies online - Go paperless, download your schedule, policy wordings, buy and renew online at the click of a button.

Exclusive online rewards - As a thank you for being a Mark Bates Ltd customer, you also get exclusive access to the rewards scheme. Take y our pick from exciting offers and giveaways.

No excess - Mark Bates Ltd don't require any contributions to a claim where other insurance policies might.

Dedicated claims team - If you need to claim, the specialist in-house UK based advisors will ensure your claim is handled quickly. 

"Absolutely brilliant, needed insurance cover asap and within minutes they had me covered" - Trust Pilot.

Mark Bates Ltd offer insurance in mobility scooter & powerchairs, high value scooter & powerchairs, manual wheelchairs and in-home warranties and accidental damage cover. See below for details and links to their website to get a quote.

"Outstanding customer service, very professional and efficient; brilliant company. I would not hesitate for one second to recommend Mark Bates" - Trust Pilot.

Mobility Scooter & Powerchair Insurance & Warranty

FIRST 3 MONTHS FREE ON MOBILITY SCOOTER INSURANCE.  *T&C's apply (see below). 

Cover includes:

Public Liability (up to £5 million available). Protecting you from compensation claims if you have an accident causing injury or their property.

24/7 National Breakdown Recovery. A specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.

Accidental Damage. Including damage by fire, storm and flood.

Theft & vandalism. Your vehicle will be repaired quickly or replaced.

90 Day Worldwide Cover including Baggage Handling. Feel safe abroad with cover for your equipment while you are away on holiday.

NEW Puncture Repair (with Plus cover). If you have a puncture at home or when you are out and about. 

*T&C's - 

3 Months Free for New Customers

If you are a brand new customer and your product is valued under £5,000 you get 3 months insurance completely free.



Premier Care Warranty

Premier Care also provides market leading warranties for new and used mobility scooters and powerchairs. If you need repairs to your vehicles valued up to £5000 is designed to ensure that you are mobile again as soon as possible. 

Cover Includes:

Mechanical and Electrical Breakdown

The full cost of parts, call-out and labour.

"Very helpful and easy to talk to. Many thanks". - Trust Pilot. 

To get a quote:

Getting a quote couldn't be easier. Just click on the link here to take you through to the Mark Bates Ltd website, fill out the form and someone will be back in touch from Mark Bates Ltd. Or visit their website at www.markbatesltd.com

High Value Scooter & Powerchair Insurance & Warranty

Cover includes:

Public Liability (up to £2 million) - Protecting you from compensation claims if you have an accident causing injury to other people or their property.

24/7 National Breakdown Recovery. A specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.

Accidental Damage. Including damage by fire, storm and flood.

Theft & vandalism. Your vehicle will be repaired quickly or replaced.

90 Day Worldwide Cover including Baggage Handling. Feel safe abroad with cover for your equipment while you are away on holiday.

High Value Warranty.

If you need repairs to your vehicle after your manufacturer's warranty has expired you could be left with some expensive bills. These market leading warranties for vehicles valued over £5,000 are designed to ensure you're mobile again as soon as possible.

Cover includes:

Mechanical and electrical breakdown

The full cost of parts, call-out and labour.

To get a quote:

Getting a quote couldn't be easier. Just click on the link here to take you through to the Mark Bates Ltd website, fill out the form and someone will be back in touch from Mark Bates Ltd. Or visit their website at www.markbatesltd.com

Manual Wheelchair Insurance

Cover Includes:

Public Liability (up to £2 million available). Protecting you from compensation claims if you have an accident causing injury or their property.

24/7 National Breakdown Recovery. A specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.

Accidental Damage. Including damage by fire, storm and flood.

Theft & vandalism. Your vehicle will be repaired quickly or replaced.

90 Day Worldwide Cover including Baggage Handling. Feel safe abroad with cover for your equipment while you are away on holiday.

The most comprehensive cover available.

Mark Bates Ltd have designed specifically a manual wheelchair policy to not only protect you against potential claims but aso ensuring you are never left stranded. 

£2 million cover for Public Liability - Under current legislation, liability lies with the user of the product, not the attendant. So in a word of no win, no fee solicitors, advances in equipment technology and large compensation awards, we want to make sure you are fully protected. 

24/7 National Breakdown Recovery - Recognising the importance for our customers independence and safety, we are the only company that include 24/7 national breakdown recovery in every policy. If ever required, we will ensure both you and your wheelchair are recovered back home as soon as possible. 

To get a quote:

Getting a quote couldn't be easier. Just click on the link here to take you through to the Mark Bates Ltd website, fill out the form and someone will be back in touch from Mark Bates Ltd. Or visit their website at www.markbatesltd.com

In-Home Warranty & Accidental Damage Cover.

Our customer's independence is vitally important and In-Home mobility aids are often a neglected area of cover. Due to your reliance on these aids, we have designed our Premier Care range of In-Home warranty policies to meet your needs. Covering not just mechanical and electrical  breakdown, the policies also include accidental damage cover for day one. We recommend a policy with Mark Bates Ltd.

Cover includes:

Mechanical and Electrical Breakdown - No large repair bill if your product goes wrong.

Accidental Damage - Protecting your equipment from day one against user error and incidents out of your control.

Parts, Call-Out and Labour - We cover the full cost of repair.

No Excess - No requirement for any contribution to a claim where other insurance policies might.  

In-Home Accidental Damage Cover.

The new accidental damage policy is designed to give you complete peace of mind. Providing your equipment with comprehensive cover against accidental damage whilst under manufacturer's warranty, meaning that your equipment will be back in use as quickly as possible and avoiding any large repair bills.

Cover includes:

Accidental Damage - You're covered from day one!

Parts, Call-Out and Labour - Protection against expensive repairs so you are not left out of pocket.

To get a quote:

Getting a quote couldn't be easier. Just click on the link here to take you through to the Mark Bates Ltd website, fill out the form and someone will be back in touch from Mark Bates Ltd. Or visit their website at www.markbatesltd.com